The most complete Customer Experience Suite for Shopify.

Live chat, tickets, reviews, loyalty and referrals: turn on the modules you need, free forever, from your Shopify admin. Add the AI agents with Reponse All-in, whenever you want.

Install for free

Chat

Storefront live chat

Camille
Online
Hi, order #1041 arrived in the wrong size, can I exchange it?
CamilleOnline
Hi, Camille here 👋 I'm sending you the exchange label for size 43, it ships today.
Perfect, thanks!

Tickets

Helpdesk & shared inbox

Camille RoyHigh2:25 PM
Product return · Order #1042AM
Hugo Mercier1:00 PM
Delivery tracking #1041
Emma FournierOverdue · 5 h10:00 AM
EU 44 size unavailableAM
Sophie LeroyUrgent9:40 AM
Payment issue
Julie Martin7:00 AM
Question about Éclipse perfume

Reviews

Product reviews & moderation

Aura Sneakers
Outstanding quality

The leather is soft from day one and the sole is comfortable.

Published
Studio Headphones
Faulty product
To moderatePublishHide

Loyalty

Customer rewards & referrals

Camille Roy
2,480pointsGold
2,520 more points to Platinum
$10 off for 1,000 points
Referral link
REF-CA118
Referrals
Interactive preview: swipe through the modules, tap a switch.
01

Every ticket answered by your team, with AI drafting when you want.

Unlimited human live chat, a shared inbox and tickets, free forever with unlimited seats. Switch on the Support Agent when you want AI to sort each ticket and draft the reply your team sends.

Unified inbox

Connect one or more addresses (support@, contact@): their email joins live chat in a single queue, with the customer's history alongside.

Human live chat, unlimited

Widget on your Shopify theme, shared inbox, no per-seat or per-conversation billing.

Smart escalation

When the AI in the chat reaches its limit it opens a ticket, notifies your inbox in real time and hands over with the full context.

SLA & metrics

First-response time, resolution rate, satisfaction.

02

The whole customer, on their Shopify page.

Tickets, reviews, conversations, points and tier show on the Shopify customer page, next to the orders, and feed your segments. Included in the free plan.

On the Shopify customer page

The customer's tickets, reviews, points and referrals show on their Shopify customer page, next to their orders.

Shopify segments and Flow

Points, tier, reviews and tickets land as app metafields: your Shopify segments and Flow automations filter on them.

Customer reviews

Collect and moderate product reviews, tied to each customer profile.

Loyalty

Points, tiers and rewards, tied to each profile and usable by the AI agents.

03

Reviews that sell, quoted in the chat.

Post-purchase requests, a moderation queue and stars coloured by rating, included in the free plan. With All-in, the Reviews Agent drafts the replies your team validates and the Ambassador quotes reviews in the chat.

Post-purchase collection

Automatic email requests after delivery.

Moderation queue

Publish or hide each review from one queue, with the customer and their last order alongside; the Reviews Agent moderates and drafts the replies.

Stars coloured by rating

Red to green by rating: the reviews that need you stand out at a glance.

Alerts

Every negative review opens a ticket in your inbox and alerts you as soon as it arrives.

04

A loyalty program your customers actually use.

Program, tiers and referrals included in the free plan: points land on your paid Shopify orders. The Loyalty Agent comes with All-in to win dormant customers back.

Points on every order

Awarded automatically on every paid Shopify order — program, tiers and referrals included, all in the free plan.

Tiers & rewards

Bronze, silver, gold: define thresholds and perks in minutes.

Referral

Reward customers who bring their friends.

Churn signals

Spot dormant customers and let the Loyalty Agent win them back.

Search
Reponse.ai Logo
Reponse.ai Logo/Tickets

Camille Roy #128

Customer online · Asked for a person

OpenResolve

Hi, I'd like to return the Aura Sneakers I ordered last week. The size doesn't fit.

Camille Roy · 35 min ago · Read
Internal note

Exchange approved: the label goes out today.

Alex M.02:40 PMEditDelete
Reponse assigned the ticket to Alex M.
Reply to customerInternal note

The customer sees your reply right away · Your reply pauses the AI

Write your reply to the customer…

Send

Interactive preview.

Widget & agents

AI sells. Your team stays in charge.

One widget: your team answers on live chat, unlimited and free; with All-in, the Ambassador sells 24/7 and hands over to them when it matters.

Reponse.ai Logo

Ambassador Agent

AI sales advisor

The best salesperson, available 24/7 in your store's widget. It learns your catalog, policies and pages on its own, understands intent, recommends, builds the cart and hands it to Shopify checkout, just like an in-store advisor.

  • Qualifies the visitor and adapts its pitch in real time
  • Recommends the right products, in context
  • Builds the cart, with the right size and variant
  • Hands the cart to Shopify checkout, in one tap
  • Captures leads and recovers abandoned carts
Reponse.ai Logo
Reponse Advisor
Available
ChatRewards
Ask a question...
The full team

Specialist agents, one job each.

Each one owns a whole job and acts as soon as a ticket, a review or an order comes in. All of them, the Ambassador included, come with Reponse All-in at $99/mo, on your Shopify invoice.

Support AgentLive

Every ticket arrives sorted, with its reply ready.

  • Sorts the ticket, sets its priority and sums it up.
  • Reads the order — total, shipping, tracking — and drafts the reply in your voice.
  • Watches your response times and alerts the team when a customer waits too long.
Reviews AgentLive

Your reviews become social proof that boosts sales.

  • Moderates every review and drafts the reply.
  • Hands reviews of 2 stars or fewer to support.
  • Offers the unhappy customer a make-good, if your policy allows it.
Loyalty AgentLive

It keeps your customers before they leave.

  • Spots members about to leave.
  • Your customers earn points on every order, a welcome bonus and referral rewards.
  • They exchange them for Shopify discount codes, on your store or in the chat.
The most complete CX Suite for Shopify · The most complete CX Suite for Shopify · The most complete CX Suite for Shopify · The most complete CX Suite for Shopify ·

Customer service that finally pays for itself.

It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.

Install for free
It doesn't just answer. It sells. · It doesn't just answer. It sells. · It doesn't just answer. It sells. · It doesn't just answer. It sells. ·