The most complete Customer Experience Suite for Shopify.
Tickets, shared inbox, reviews, CRM and unlimited human live chat, free forever and run from your Shopify admin. Add AI agents whenever you want. It doesn't just answer. It sells.
Status
Category
Support (14)
Retour produit · Commande #1042
Suivi de livraison #1041
Demande de facture
Taille EU 44 indisponible
Problème de paiement
Casque Studio défectueux
Question sur le Parfum Éclipse
Demande de remboursement
Suivi commande livrée #1040
Changement d'adresse de livraison
Code promo refusé au paiement
Disponibilité du Coffret Découverte
Colis annoncé livré mais absent
Demande de facture au nom de ma société
Retour produit · Commande #1042
Bonjour, je souhaite retourner les Sneakers Aura commandées la semaine dernière. La taille ne convient pas.
Camille Roy · il y a 35 minBonjour Camille ! J'ai initié votre retour pour la commande #1042 (Sneakers Aura EU 42). Vous recevrez une étiquette de retour par email sous 24h.
Automatically resolved by the AI agent
Every ticket solved by your team, or by AI.
Unlimited human live chat, a shared multichannel inbox and tickets, free forever with unlimited seats. Switch on the Support Agent when you want AI to answer.
Live chat and email in a single queue, for your whole team, with the customer's history next to every message.
Widget on your Shopify theme, shared inbox, no per-seat or per-conversation billing.
When the Support Agent reaches its limit it opens a ticket, notifies your inbox in real time and hands over with the full context.
First-response time, resolution rate, satisfaction.
The whole customer, on their Shopify page.
Tickets, reviews, conversations, points and tier show on the Shopify customer page, next to the orders, and feed your segments. Included in the free plan.
The customer's tickets, reviews, points and referrals show on their Shopify customer page, next to their orders.
Points, tier, reviews and tickets land as app metafields: your Shopify segments and Flow automations filter on them.
Collect, moderate and reply to product reviews, tied to each customer profile.
Points, tiers and rewards, tied to each profile and usable by the AI agents.
Reviews that sell, collected on autopilot.
Post-purchase requests, moderation and replies, included in the free plan. Add the Reviews Agent to reply 24/7.
Automatic email requests after delivery.
Approve, answer and flag reviews from one queue, or let the Reviews Agent do it.
Collect, moderate and reply from Reponse; published reviews show on your product pages through the app's theme block, with no other reviews app.
Negative reviews reach your inbox before they reach your store.
A loyalty program your customers actually use.
Program, tiers and referrals included in the free plan: points land on your paid Shopify orders. The Loyalty Agent comes with All-in to win dormant customers back.
Awarded automatically on every paid Shopify order — program, tiers and referrals included, all in the free plan.
Bronze, silver, gold: define thresholds and perks in minutes.
Reward customers who bring their friends.
Spot dormant customers and let the Loyalty Agent win them back.
Status
Category
Support (14)
Retour produit · Commande #1042
Suivi de livraison #1041
Demande de facture
Taille EU 44 indisponible
Problème de paiement
Casque Studio défectueux
Question sur le Parfum Éclipse
Demande de remboursement
Suivi commande livrée #1040
Changement d'adresse de livraison
Code promo refusé au paiement
Disponibilité du Coffret Découverte
Colis annoncé livré mais absent
Demande de facture au nom de ma société
Retour produit · Commande #1042
Bonjour, je souhaite retourner les Sneakers Aura commandées la semaine dernière. La taille ne convient pas.
Camille Roy · il y a 35 minBonjour Camille ! J'ai initié votre retour pour la commande #1042 (Sneakers Aura EU 42). Vous recevrez une étiquette de retour par email sous 24h.
Automatically resolved by the AI agent
Click a capability to pin the highlight.
Status
Category
Support (14)
Retour produit · Commande #1042
Suivi de livraison #1041
Demande de facture
Taille EU 44 indisponible
Problème de paiement
Casque Studio défectueux
Question sur le Parfum Éclipse
Demande de remboursement
Suivi commande livrée #1040
Changement d'adresse de livraison
Code promo refusé au paiement
Disponibilité du Coffret Découverte
Colis annoncé livré mais absent
Demande de facture au nom de ma société
Retour produit · Commande #1042
Bonjour, je souhaite retourner les Sneakers Aura commandées la semaine dernière. La taille ne convient pas.
Camille Roy · il y a 35 minBonjour Camille ! J'ai initié votre retour pour la commande #1042 (Sneakers Aura EU 42). Vous recevrez une étiquette de retour par email sous 24h.
Automatically resolved by the AI agent
Interactive preview.
AI sells. Your team stays in charge.
One widget: your team answers on live chat, unlimited and free; with All-in, the Ambassador sells 24/7 and hands over to them when it matters.
Ambassador Agent
AI sales advisorThe best salesperson, available 24/7 in your store's widget. It learns your catalog, policies and pages on its own, understands intent, recommends, builds the cart and hands it to Shopify checkout, just like an in-store advisor.
- Qualifies the visitor and adapts its pitch in real time
- Recommends the right products, in context
- Builds the cart and suggests the right bundle
- Applies the live campaign and promo code
- Hands the cart to Shopify checkout, in one tap
- Captures leads and recovers abandoned carts
Three specialist agents, one job each.
Each one owns a whole job and acts as soon as a ticket, a review or an order comes in. All four, the Ambassador included, come with Reponse All-in at $299/mo, on your Shopify invoice.
Every ticket arrives sorted, with its reply ready.
- Sorts the ticket, sets its priority and sums it up.
- Reads the order — total, shipping, tracking — and drafts the reply in your voice.
- Watches your response times and alerts the team when a customer waits too long.
A bad review becomes a second chance.
- Moderates every review and drafts the reply.
- Hands reviews of 2 stars or fewer to support.
- Offers the unhappy customer a make-good, if your policy allows it.
It keeps your customers before they leave.
- Spots members about to leave and points about to expire.
- Offers what brings them back: bonus points, a discount or a gift card.
- Rewards reviews, birthdays and shares.
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.