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Camille
OnlineHi, order #1041 arrived in the wrong size, can I exchange it?
CamilleOnline
Hi, Camille here 👋 I'm sending you the exchange label for size 43, it ships today.
Perfect, thanks!
The most complete Customer Experience Suite for Shopify.
Live chat, tickets, reviews, loyalty and referrals: turn on the modules you need, from your Shopify admin, with unlimited seats. Every AI agent works from day one, 14 days free.
Interactive preview: swipe through the modules, tap a switch.Interactive preview: each module turns on or off in one click.
01
Every ticket answered by your team, with the reply drafted by AI.
Unlimited human live chat, a shared inbox and tickets, with unlimited seats and never billed. The Support Agent sorts each ticket and drafts the reply your team sends, from day one.
Unified inbox
Connect one or more addresses (support@, contact@): their email joins live chat in a single queue, with the customer's history alongside.
Human live chat, unlimited
Widget on your Shopify theme, shared inbox, no per-seat billing, and your team's conversations never counted.
Smart escalation
When the AI in the chat reaches its limit it opens a ticket, notifies your inbox in real time and hands over with the full context.
SLA & metrics
First-response time, resolution rate, satisfaction.
02
Shoppers find the answer on their own.
A help center inside the widget, never billed: shoppers read the answer while they type their question, without leaving the store. Questions that keep coming back become draft articles you publish.
Your customers' questions
Widget searches, chats, tickets and emails: repeated questions surface with their 30-day volume, their trend and what already answers them.
A draft, your call
Reponse drafts the article from the shoppers' wording, anonymized. You edit it, publish it or ignore it: nothing goes out without you.
Your official answers
Articles sorted by category, suggested in the widget while the shopper types and ready to publish on your store's domain, and the AI agent answers from them in the chat.
What actually helps
“Did this answer help?” and contacts after reading show which article to rework.
03
The whole customer, on their Shopify page.
Tickets, reviews, conversations, points and tier show on the Shopify customer page, next to the orders, and feed your segments. Included, never billed.
On the Shopify customer page
The customer's tickets, reviews, points and referrals show on their Shopify customer page, next to their orders.
Shopify segments and Flow
Points, tier, reviews and tickets land as app metafields: your Shopify segments and Flow automations filter on them.
Customer reviews
Collect and moderate product reviews, tied to each customer profile.
Loyalty
Points, tiers and rewards, tied to each profile and usable by the AI agents.
04
Reviews that sell, quoted in the chat.
Post-purchase requests, a moderation queue and stars coloured by rating. The Reviews Agent drafts the replies your team validates and the Ambassador quotes reviews in the chat.
Post-purchase collection
Automatic email requests after delivery.
Moderation queue
Publish or hide each review from one queue, with the customer and their last order alongside; the Reviews Agent moderates and drafts the replies.
Stars coloured by rating
Red to green by rating: the reviews that need you stand out at a glance.
Alerts
Every negative review opens a ticket in your inbox and alerts you as soon as it arrives.
05
A loyalty program your customers actually use.
Program, tiers and referrals with no order limit: points land on your paid Shopify orders, and customers spend them in the chat.
Points on every order
Awarded automatically on every paid Shopify order — program, tiers and referrals included.
Tiers & rewards
Bronze, silver, gold: define thresholds and perks in minutes.
Referral
Reward customers who bring their friends.
Spent in the chat
Customers see their points in the chat and turn them into a Shopify discount code there.
Click a capability to pin the highlight.
Interactive preview.
Widget & agents
AI sells. Your team stays in charge.
One widget: the Ambassador sells 24/7 from day one, and hands over to your team, unlimited and never billed, when it matters.
Ambassador Agent
AI sales advisorThe best salesperson, available 24/7 in your store's widget. It learns your catalog, policies and pages on its own, understands intent, recommends, builds the cart and hands it to Shopify checkout, just like an in-store advisor.
- Qualifies the visitor and adapts its pitch in real time
- Recommends the right products, in context
- Builds the cart, with the right size and variant
- Hands the cart to Shopify checkout, in one tap
- Captures leads and recovers abandoned carts
Reponse Advisor
Available
ChatRewards
Ask a question...
The full team
Specialist agents, one job each.
Each one owns a whole job and acts as soon as a ticket, a review or an order comes in. All of them, the Ambassador included, are free during a 14-day trial, up to 500 AI tasks, then billed by the task on your Shopify invoice.
Support AgentLive
Every ticket arrives sorted, with its reply ready.
- Sorts the ticket, sets its priority and sums it up.
- Reads the order — total, shipping, tracking — and drafts the reply in your voice.
- Watches your response times and alerts the team when a customer waits too long.
Reviews AgentLive
Your reviews become social proof that boosts sales.
- Moderates every review and drafts the reply.
- Hands reviews of 2 stars or fewer to support.
- Offers the unhappy customer a make-good, if your policy allows it.
Loyalty AgentLive
Your customers spend their points where they buy.
- Tells each customer their balance and tier in the chat.
- Your customers earn points on every order, a welcome bonus and referral rewards.
- They exchange them for Shopify discount codes, on your store or in the chat.
Free tool
Can ChatGPT, Claude and Perplexity read your store?
The AI Readiness Checker reads your store the way AI assistants do: crawler access, catalog, structured data, return and shipping policies. You get a score out of 100, check by check. No install, no account.
The most complete CX Suite for Shopify · The most complete CX Suite for Shopify · The most complete CX Suite for Shopify · The most complete CX Suite for Shopify ·
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.
It doesn't just answer. It sells. · It doesn't just answer. It sells. · It doesn't just answer. It sells. · It doesn't just answer. It sells. ·