Refund Policy

Last updated: 23 September 2026

Reponse is reserved for professionals: Shopify merchants and the agencies working with them. This policy supplements the Terms of Sale, which prevail in the event of any difference.

Billing exclusively through Shopify

The Reponse plan is free forever: nothing is charged and no payment method is requested. The Reponse All-in plan and AI conversations beyond the included volume are billed by Shopify, in US dollars, on your Shopify bill. Shopify collects those amounts and applies taxes under its own rules. Reponse never bills you directly and holds no payment method data.

Cancellation

You can return to the free plan at any time from the Reponse plan page in your Shopify admin, without notice or charge. Uninstalling the app automatically cancels recurring charges with Shopify. The period already billed is not refunded pro rata, except for any credit Shopify itself applies when you change plan.

Refunds and credits

Refunds and credits are granted at the discretion of Shmore, the publisher of Reponse, in particular in the event of a billing error, double billing or a malfunction on our side that deprived you of the service. They go exclusively through Shopify: an app credit applied to your next Shopify bills, or a refund, within Shopify's timeframes.

How to make a request

Email hello@reponse.ai within thirty days of the Shopify bill concerned, stating:

• your Shopify store domain;
• the Shopify bill and the amount concerned;
• the reason for your request.