Refund Policy

At Reponse.ai, we strive to provide the highest quality service. If you are not entirely satisfied with your subscription, we are here to help.

14-Day Satisfaction Guarantee

You have 14 calendar days from the date of your first payment to request a full refund if you are not satisfied with our service.

Refund Conditions

To be eligible for a refund, you must:

• Submit your request within 14 days of the initial transaction date.
• Not have exceeded "reasonable" use of the service (e.g., fewer than 50 AI-generated conversations).
• Briefly explain the reason for your dissatisfaction to help us improve our product.

Subscription Billing

Reponse.ai subscription payments are processed through Stripe. Reponse.ai remains your contact for SaaS billing questions, refunds, and subscription management.

You can manage your subscription from your dashboard, and you may also receive transactional communications from Stripe about payments, invoices, or payment methods.

How to Request a Refund?

To initiate a refund request, please contact us at: hello@reponse.ai with the following information:

• The email address associated with your Reponse.ai account.
• The Stripe invoice or receipt number, if available.
• The reason for your request.

Exceptions

Recurring monthly or annual subscription renewals are generally non-refundable unless there is a technical error on our part. We encourage you to manage or cancel your subscription before the renewal date via your dashboard.