Refund Policy

Last updated: 26 October 2026

Reponse is reserved for professionals: Shopify merchants and the agencies working with them. This policy supplements the Terms of Sale, which prevail in the event of any difference.

Billing exclusively through Shopify

Reponse has three plans: USD 39, 99 and 249 per month, for 1,000, 3,000 or 10,000 AI actions. Each starts with a 14-day trial from the moment your store subscribes, up to half of its included actions, with nothing billed. After that, Shopify bills the plan's price every month, and each AI action beyond the included actions at USD 0.05, in US dollars, on your Shopify bill, within the monthly budget you set. Shopify collects those amounts and applies taxes under its own rules. Reponse never bills you directly and holds no payment method data.

Cancellation

You can stop at any time by uninstalling Reponse from your Shopify admin, without notice or charge: Shopify then cancels upcoming charges. You can also change plans or lower your monthly budget at any time. Amounts already billed, including the current period's plan price and unused included actions, are not refunded, except for any credit Shopify itself applies.

Refunds and credits

Refunds and credits are granted at the discretion of Shmore, the publisher of Reponse, in particular in the event of a billing error, double billing or a malfunction on our side that deprived you of the service. They go exclusively through Shopify: an app credit applied to your next Shopify bills, or a refund, within Shopify's timeframes.

How to make a request

Email hello@reponse.ai within thirty days of the Shopify bill concerned, stating:

• your Shopify store domain;
• the Shopify bill and the amount concerned;
• the reason for your request.