Tickets — Reply
Reply to a support ticket.
1 min readLast updated Sep 18, 2026
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Overview
Appends a message to an existing ticket thread. The ticket must belong to the authenticated workspace.
Authentication
This endpoint requires a Bearer token. Include your workspace API key in the `Authorization` header.
Authorization: Bearer <your_api_key>Request
**POST** `/v1/tickets/:id/reply`
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
id | string (uuid) | ✅ | The ticket ID. |
Body parameters
| Name | Type | Required | Description |
|---|---|---|---|
message | string | ✅ | Reply body. |
Response
json
{ "data": { "id": "message_uuid", "ticket_id": "ticket_uuid" } }SDK example
typescript
await reponse.tickets.reply({ path: { id: ticketId }, body: { message: "Thanks for reaching out" } });Errors
| Status | Meaning |
|---|---|
400 | message is required. |
404 | Ticket not found. |