Overview

Opens a new support ticket for a customer. The contact is created automatically if it does not already exist.

Authentication

This endpoint requires a Bearer token. Include your workspace API key in the `Authorization` header.

Authorization: Bearer <your_api_key>

**POST** `/v1/tickets`

Name	Type	Required	Description
`customer_email`	string	✅	Customer email.
`subject`	string	✅	Ticket subject.
`message`	string	✅	First message body.
`category`	string	❌	Ticket category.
`order_id`	string (uuid)	❌	Related order.

json

{ "data": { "id": "ticket_uuid", "status": "open" } }

typescript

await reponse.tickets.create({
  body: { customer_email: "buyer@example.com", subject: "Question", message: "Hello" }
});

Status	Meaning
`400`	`customer_email`, `subject`, and `message` are required.

Opens a new support ticket for a customer. The contact is created automatically if it does not already exist.

This endpoint requires a Bearer token. Include your workspace API key in the `Authorization` header.

Authorization: Bearer <your_api_key>

**POST** `/v1/tickets`

Name	Type	Required	Description
`customer_email`	string	✅	Customer email.
`subject`	string	✅	Ticket subject.
`message`	string	✅	First message body.
`category`	string	❌	Ticket category.
`order_id`	string (uuid)	❌	Related order.

json

{ "data": { "id": "ticket_uuid", "status": "open" } }

typescript

await reponse.tickets.create({
  body: { customer_email: "buyer@example.com", subject: "Question", message: "Hello" }
});

Status	Meaning
`400`	`customer_email`, `subject`, and `message` are required.