Product Updates
New features, improvements, and fixes for Reponse.ai.
Reponse becomes an agentic OS for online commerce
A complete redesign of the platform, positioning, and experience. Reponse evolves from a conversational widget to a commerce operating system powered by autonomous AI agents.
Unified Dashboard — Catalog, orders, customers, analytics
A single dashboard to run the entire commerce operation: product catalog management with variants and collections, real-time order tracking, customer CRM with scoring and lifecycle, performance analytics with interactive KPIs driving the chart, and promotions management.
7 specialized autonomous agents
A conversational sales agent and six specialized agents that operate commerce continuously: Support Agent (tickets, customer service, auto-resolution), Reviews Agent (collection, moderation, response), Loyalty Agent (points, referrals, tiers), Recovery Agent (abandoned carts, email sequences), Returns Agent (exchanges, refunds, automated policy), and Content Agent (product sheets, SEO, descriptions).
Headless storefront & omnichannel
React headless SDK to deploy custom storefronts. Support for Agent Commerce Protocol for checkout in AI shopping agents (ChatGPT, Gemini). MCP Server to expose the catalog to external AI agents. Starter theme ready to deploy.
Shopify ecosystem & native integrations
Bidirectional Shopify sync (products, variants, orders, customers). Native integrations: Stripe, Mollie (payments), Colissimo, Mondial Relay, Sendcloud (shipping), Klaviyo, Brevo, Mailchimp (email & CRM), Trustpilot, Judge.me, Stamped (reviews).
Complete experience redesign
New homepage with mega-menu, real-time interactive dashboard mockup, Platform, Agents and Developers sections. New visual identity, native dark mode on dashboard, unified design system with reusable components (KpiCard, DataTable, DetailShell).
REST API, GraphQL & webhooks
Complete API for integrators and agencies: catalog, orders, customers and agents management via API. Technical documentation, TypeScript SDK, and webhooks to sync commerce events in real-time.
Social Commerce — Pinterest, TikTok, Snapchat, Facebook
Automatic product catalog distribution to Pinterest, TikTok Shop, Snapchat and Facebook. Product feed synchronization, per-channel catalog management, and native TikTok Shop API integration for direct in-app sales.
Multi-step cart recovery — Email & WhatsApp
Multi-step abandoned cart recovery sequences with automated emails and proactive WhatsApp messages. Dynamic discount codes in cart, launcher cart badge, and recovery rate tracking.
Intelligent messaging channels
Unified conversational channel management: Facebook Messenger, Instagram DM, WhatsApp Business. Per-channel contextual intelligence, automatic message routing, and redesigned configuration UI.
Stripe Connect — Integrated merchant payments
Stripe Connect onboarding for merchants with verification flow, integrated payments and automatic payouts. Full payment lifecycle management from the dashboard.
Full Reviews module — Collection, moderation & analytics
New Reviews module with dedicated page, detail panel, API endpoints, analytics tab and global search integration. AI-assisted moderation, automatic responses, and Reviews view added to the interactive dashboard mockup.
Multi-provider AI registry — OpenAI + Google Gemini
AI model registry architecture with per-request cost tracking. Native Google Gemini support alongside OpenAI. Optimized context building and intelligent chat response caching to reduce latency and costs.
Legal pages, product i18n & timezone
Headless auto-generated legal pages (ToS, legal notices, privacy policy). Inline product translations with unified i18n table. Configurable per-workspace timezone for accurate analytics. PostHog Cloud EU integration for product tracking.
Global Responsiveness Audit
Surgical optimization of typography and spacing (Hero, Spacing) for a high-end look on all screens, from mobile to 5K displays.
Contextual Navigation
Dynamic highlighting of active header sections to help visitors navigate through your guides and resources more easily.
Enriched FAQ (Trust Building)
New knowledge base covering security, GDPR, and site speed impact to maximize buyer trust and confidence.
Consent Management
Native integration of cookie management and privacy policy to ensure full compliance before public scaling.
Egress Cache Engine
AI response time reduced by 3x through intelligent caching of recurring queries, ensuring absolute fluidity under high traffic.
'Auto-Silent' Loading
The widget loads asynchronously to never block your shop's visual rendering and preserve your Core Web Vitals scores.
Precision Dashboard
Improved metrics tracking and multi-workspace management for more granular data-driven steering.
Email Provider Abstraction
Unified architecture to instantly connect your emailing tools (Klaviyo, Brevo) and sync your contact lists.
Holistic Knowledge Ingestion
Optimized engine to understand complex brand guides and product sheets, turning every document into a selling point.
CRM Qualification Export
Standardization of qualification data export (intents, needs) to power your automated emailing campaigns.
Visit Intelligence
Multi-page tracking and longitudinal analytics to understand visitor origins and what they truly seek before buying.
Sitemap SEO Optimization
Automatic indexing of resource pages (FAQ, Guides) to maximize your organic presence on search engines.
Internal Metrics Tracking
Deployment of an internal telemetry engine to identify and anticipate friction points in the conversion funnel.
Native Behavioral Targeting
AI now analyzes purchase intent in real-time. Every lead is automatically qualified and tagged with session data for precision follow-ups.
Human-Centric UX
Introducing adaptive latency: AI adjusts its thinking time based on message complexity, boosting credibility and conversation completion rates.
Performance Analytics v2
New dashboard with a premium date selector. Track retroactive CTR and real engagement depth to measure direct impact on your ROI.
Smart UTM Dispatching
Dynamic funnel optimization: the system automatically adapts AI strategies and response engines based on traffic source (Ads, Social, Email).
Visual Conversion
Direct integration of product visuals within chat bubbles to eliminate friction between discovery and the purchase decision.
Mobile Immersion
The chat now uses the 100svh format for fluid full-screen immersion on iOS and Android, eliminating visual jumps.
Technical Resilience
Forced opening after 5s even if trackers (FB/LI) are blocked. No more infinite spinners on Safari.
Smart Chips Carousel
Response suggestions organized in a horizontal touch carousel for ultra-fast thumb navigation.
Input Optimization
Fonts fixed at 16px on mobile to prevent intrusive iOS auto-zoom and keep the interface sharp.
Admin Analytics Shield
Automatic exclusion of administrator sessions and tests from your GTM conversion data.
Conversation persistence
Conversations are now stored in the Reponse.ai database, with tracking powered by a unique session ID to ensure a seamless experience across steps.
Automated on-site redirection
Post-optin redirection is now standardized, with an automatic countdown to prepare users and secure the transition to the product page.
Reponse Widget (Shopify)
Available via the Reponse app (formerly Shmore Bridge) on Shopify App Store. Easier installation, plus light on-template customization options for better brand alignment.
Code snippet for manual integration
Perfect for landing pages or custom setups, with light on-template customization included.
Cross-tool conversation continuity
The conversation follows the user across environments thanks to the session ID.
Custom Domains & GTM
You can now use a custom domain for better branding and improved tracking. Google Tag Manager IDs are automatically recognized.
Conversation Backgrounds
You can configure an immersive background at the product level, with automatic blur applied to the conversation for a cleaner and more focused experience.
Product Images Management
Featured product images can now be selected, reordered via drag and drop, and unnecessary images can be disabled to keep the conversation sharp and relevant.
Discounts Integration
Automatic retrieval of eligible Shopify discount codes tied to the Reponse sales channel. Discount type and amount are auto completed on click.
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