Privacy Policy

Last updated: March 12, 2026

At Reponse.ai, we are committed to protecting your personal data and respecting your privacy. This policy details how we collect, use, and safeguard your information.

1. Data Collection

We collect data in several ways:

• Data provided by you: when creating an account, joining the waitlist, or via our contact forms.
• Browsing data: via analytics tools (Google Analytics 4) to improve user experience.
• Shopify data: when connecting your store, we only access necessary information (catalog, stocks) via a secure API connection.

2. Use of Data

Your data is used exclusively to:

• Provide and improve our conversational AI services.
• Manage your access to the platform.
• Provide customer support and respond to your requests.
• Analyze conversion performance to provide you with accurate reports.

3. Cookies and Tracking

We use cookies to optimize your browsing experience and measure audience. You can configure your browser to refuse cookies, although this may affect certain site features.

4. Data Sharing

Reponse.ai never sells your personal data to third parties. We share information only with technical providers essential for service operation (hosting, database, AI services), in strict compliance with this policy.

5. Security

We implement rigorous technical and organizational security measures (SSL encryption, restricted access, regular audits) to protect your data from unauthorized access.

6. Your Rights

In compliance with GDPR and applicable regulations, you have the right to access, rectify, delete, and port your data. You can exercise these rights at any time by contacting us at hello@reponse.ai.

7. Changes

We reserve the right to update this policy. Any significant changes will be notified to you via our application or email.