Frequently Asked Questions

Yes. The full CX suite (tickets, shared inbox, reviews, CRM, analytics) with unlimited human live chat and unlimited seats is $0 forever, with no credit card and no trial period, for one Shopify store. AI agents are optional at $69/mo each.

$69/mo per AI agent ($62/mo billed annually), with 2,500 AI conversations per month included per active agent, then $0.05 per conversation. Reponse All-in bundles all 7 agents (Ambassador, Support, Reviews, Loyalty, Marketing, Fulfillment, Analytics) for $299/mo ($269 annually) with 10,000 AI conversations per month. Add or remove an agent anytime.

No. The free plan runs entirely with your team: unlimited human live chat, tickets, shared inbox, reviews, CRM and analytics, with zero AI agents. You switch on an AI agent only when you want it to answer or sell for you, and you can turn it off anytime.

The most complete Customer Experience Suite for Shopify: tickets, shared inbox, reviews, CRM, analytics and unlimited human live chat, free forever. Seven optional AI agents, including the Ambassador Agent that advises and sells in the widget. Reponse is a layer on top of Shopify: checkout, payments, theme, catalog and orders stay in Shopify.

With our native behavioral analysis engine, Reponse.ai detects purchase intent in real-time. Every interaction is tagged with precise session data, allowing for automatic qualification of prospects for high-precision conversion.

Yes, we've introduced adaptive latency. The AI adjusts its thinking time based on the complexity of the message received, making the conversation feel much more natural and credible for your customers.

We natively support Shopify: connect your store from the Reponse dashboard (domain and Admin API token), and other platforms via XML/JSON feeds. Synchronization is automatic: as soon as you change a price or stock on your shop, the AI updates its knowledge in real-time to never recommend an out-of-stock product.

Yes, technical resilience is a priority. The Reponse.ai widget is designed to open even if third-party trackers (FB/LI) are blocked. Additionally, we guarantee a smooth experience without infinite delays on Safari.

Reponse.ai intervenes at the critical moment when a user hesitates. By instantly answering doubts and integrating product visuals directly into the chat, the AI reduces cart abandonment and boosts immediate purchase action.

The agent's identity is driven by its 'Persona' (name, avatar, role). You define its function (e.g., Hydration Expert) and the AI takes care of adopting the most relevant tone of voice for your brand, while aligning with your traffic source via our smart UTM routing engine.

Every conversation, human or AI, enriches the customer profile: contact details, needs, Shopify orders, reviews and loyalty points. Key information is saved in the Reponse CRM, included in the free plan, and synced to Klaviyo if you use it. Sessions are persistent to ensure perfect continuity.

Yes, Reponse.ai is multilingual. Your agent can automatically detect the visitor's language and respond fluently in over 95 languages, while maintaining your brand's specificities.

Data protection is at the core of our architecture. Reponse.ai is 100% GDPR compliant. All data is encrypted at rest and in transit, and we never use your customers' data to train public models.

No. The Reponse.ai widget is loaded asynchronously (lazy-loading) after your page renders. It does not impact your LCP score or Core Web Vitals, ensuring a smooth experience for your users and your SEO.

Yes. Reponse includes a complete helpdesk for free, forever: tickets, shared inbox, unlimited human live chat and unlimited seats, where those tools bill per seat or per ticket. Your team stays in control. AI agents are optional at $69/mo each and only handle the conversations you hand them.

Absolutely. Reponse.ai pushes native events to your GTM (Google Tag Manager), allowing you to precisely track AI-assisted conversions in GA4, Facebook Ads, or your other marketing platforms.

Installation takes less than 5 minutes. On Shopify, install the Reponse app from the Shopify App Store (apps.shopify.com/reponse), or connect your store from Settings > Integrations and add the widget script line to your theme: checkout is untouched. For other stores, the same JavaScript snippet is enough.

Yes, you can configure a custom domain (e.g., chat.yourbrand.com) so that the experience is completely transparent and strengthens your customer service's credibility with your buyers.