Reponse for Shopify
Included in the free plan · AI agent with Reponse Flex ($0/mo plus usage) or All-in ($99/mo)

Chat with your customers. Unlimited, free forever.

A chat widget on your store and a shared inbox for your whole team, with unlimited seats and no credit card. Switch on an AI agent only when you need one.

Install for free
Reponse.ai LogoReponse Store

Camille Roy #128

Customer online · Asked for a person

OpenResolve

Hi, I'd like to return the Aura Sneakers I ordered last week. The size doesn't fit.

Camille Roy · 35 min ago · Read
Internal note

Exchange approved: the label goes out today.

Alex M.02:40 PMEditDelete
Reponse assigned the ticket to Alex M.
Reply to customerInternal note

The customer sees your reply right away · Your reply pauses the AI

Write your reply to the customer…

Send

Camille Roy #128

Customer online · Asked for a person

OpenResolve

Hi, I'd like to return the Aura Sneakers I ordered last week. The size doesn't fit.

Camille Roy · 35 min ago · Read
Internal note

Exchange approved: the label goes out today.

Alex M.02:40 PMEditDelete
Reponse assigned the ticket to Alex M.
Reply to customerInternal note

The customer sees your reply right away · Your reply pauses the AI

Write your reply to the customer…

Send
Interactive preview: explore the module in the real dashboard.
Comparison

Reponse human live chat vs Shopify Inbox

Shopify Inbox is free and lets you chat with your customers. Reponse is free too, and every conversation comes with its context: tickets, reviews, loyalty and the customer file. Checked against Shopify's documentation and our code.

CriterionReponse.ai LogoReponseFull suiteShopify Inbox
Price
Free, unlimited seats. AI agents with All-in, $99/mo
Free on Basic, Grow, Advanced, Plus
Support tickets
Yes. Status, assignment, priority
Partial. Open or closed, assignment
Product reviews
Yes. Requested after fulfillment, moderated in the admin
No. Third-party app
Customer file
Yes. Orders, past tickets and conversations per customer
Partial. Order context inside the conversation
Loyalty and referrals
Yes. Included in the free plan
No. Third-party app
Chat on your store
Yes. Product cards, cart and checkout inside the chat
Yes. Standard store chat
Shared inbox
Yes. Agent presence, typing, assignment
Yes. Assignment, open or closed
Add an AI agent later
Yes. With All-in, $99/mo for all of them
Yes. Free, opt-in

Reponse leads on 4 criteria

Install for freeSee pricing

Checked on 4 September 2026 against help.shopify.com and the Shopify Inbox App Store listing. Spotted an outdated line? Tell us, we will fix it.

01

Unlimited seats

Your whole team in the inbox, for $0. No per-seat fee, ever.

02

One shared inbox

Every conversation from your store chat lands in the same shared inbox, with tags, assignments and canned responses.

03

AI when you're ready

Go All-in: the Ambassador answers shoppers 24/7, the Support Agent triages tickets and drafts replies for your team, and you take over any conversation with one click.

Plugged into your Shopify store

Turned on as an app embed in your theme editor: the widget adapts to your theme, no code to paste
Shopify orders and customer profile next to every conversation
Canned responses and customer history next to every conversation
Replaces
GorgiasTidioCrispRe:amaze

No per-seat billing, no per-ticket billing. Free forever.

Run it in parallel, compare, then cut the redundant app.

The rest of the suite.

Every module shares the same customer memory as this one. The suite is free forever; the AI agents come with Reponse Flex at $0/mo plus usage, or all together with All-in at $99/mo.

AI Ambassador
Sells on your store, 24/7
Support & Tickets
Triaged, with every reply drafted
Reviews
Requested, moderated, quoted in chat
Loyalty & Referrals
Retains before the churn

Install it on your store.

Free forever, no credit card. Or a 15-minute demo: we plug it into your catalog, live.

Install for free