A live chat widget on your Shopify store and a shared inbox for your whole team, with unlimited seats. The AI Ambassador answers alongside you from day one, and steps back whenever you take a conversation.
Shopify Inbox is free and lets you chat with your customers. Reponse's human chat is never billed either, and every conversation comes with its context: tickets, loyalty and the customer file. Checked against Shopify's documentation and our code.
| Criterion | ReponseFull suite | Shopify Inbox |
|---|---|---|
| Price | Human chat and seats never billed. AI agents: in every plan, 14-day trial, then from $39 a month for 1,000 AI actions | Free on Basic, Grow, Advanced, Plus |
| Support tickets | Yes. Status, assignment, priority | Partial. Open or closed, assignment |
| Customer file | Yes. Orders, past tickets and conversations per customer | Partial. Order context inside the conversation |
| Loyalty and referrals | Yes. Included, with no order limit | No. Third-party app |
| Chat on your store | Yes. Product cards, cart and checkout inside the chat | Yes. Standard store chat |
| Shared inbox | Yes. Agent presence, typing, assignment | Yes. Assignment, open or closed |
| AI agent in the chat | Yes. Every agent, 14 days free, then from $39 a month | Yes. Free, opt-in |
Reponse leads on 3 criteria
Checked on 4 September 2026 against help.shopify.com and the Shopify Inbox App Store listing. Spotted an outdated line? Tell us, we will fix it.
Your whole team in the inbox, with no per-seat fee, ever.
Every conversation from your store chat lands in the same shared inbox, with tags, assignments and canned responses.
The Ambassador answers shoppers 24/7, the Support Agent triages tickets and drafts replies for your team, and you take over any conversation with one click.
No per-seat billing, no per-ticket billing: your team's conversations are never counted.
Run it in parallel, compare, then cut the redundant app.
See the comparison: Tidio alternativesA few minutes.
Install the app from the Shopify App Store (apps.shopify.com/reponse): it opens in your Shopify admin, and the first page lets you choose what to switch on (tickets, loyalty, referral, chat). For the chat, you only turn on the Reponse app embed in the theme editor, in one click and without touching any code.
No.
The chat widget and the Rewards button are Shopify theme app extensions: you switch them on from the theme editor, without editing your theme code, and they go away if you uninstall the app. The checkout stays Shopify's: the Ambassador Agent builds the cart and hands it to the Shopify checkout.
As many as you want: seats are unlimited and never billed.
Every staff member of your store opens Reponse from the Shopify admin with their Shopify account, with no extra password, and lands in the team's shared inbox.
It hands over.
When an agent reaches its limits, it opens a ticket, notifies your team in real time and passes on the full context of the conversation. A team member can also take over a conversation at any time: the AI pauses, and resumes when the conversation is handed back.
It is built to stay out of your pages' way: its lightweight script is loaded deferred by the theme app extension.
It does not block the page from rendering and only runs once the browser has parsed it.
French and English: the admin, your store's widget and the AI agents' replies.
Other languages are not guaranteed today.
Every module shares the same customer memory as this one, in every plan: your team's work is never billed, and every AI agent is included, 14 days free, then from $39 a month for 1,000 AI actions.
A 14-day trial, then from $39 a month, and nothing to enter: it is on your Shopify invoice. Or a 15-minute demo: we plug it into your catalog, live.