AI agent · in every plan, from $39 a month

Your best salesperson, on the store you already have.

It qualifies, recommends, builds the cart and hands off to your Shopify checkout. And every conversation feeds a memory per customer.

Try it free for 14 days

Interactive preview: Reponse in the Shopify admin. Click around to explore.

See the shopper's side in the tour

Comparison

Reponse AI Ambassador vs Shopify Inbox

Shopify's Inbox agent is free and answers from your catalog. Reponse answers from your catalog, your tickets, your loyalty program and each customer's history: the wider the scope, the better the answer. Checked against Shopify's documentation and our code.

Criterion	ReponseFull suite	Shopify Inbox
Price	Human chat, tickets, loyalty and referrals never billed. AI agents: in every plan, 14-day trial, then from $39 a month for 1,000 AI actions	Free: the chat agent. Advanced tickets and loyalty need third-party apps
Loyalty and referrals	Yes. Points and referral link in chat	No. Third-party app
Support tickets	Yes. Status, assignment, AI priority	Partial. Open or closed, assignment
Remembers the customer	Yes. Per identified contact	Partial. Buyers signed in with Shop
Chat on your store	Yes. Product cards, cart and checkout inside the chat	Yes. Standard store chat
Human takeover	Yes. AI paused on the thread	Yes. Context kept
Agent knowledge base	Yes. Your store read automatically (catalog, pages and policies) and your help center articles	Yes. Facts and files added in Inbox

Reponse leads on 3 criteria

Try it free for 14 days See pricing

Checked on 4 September 2026 against help.shopify.com and the Shopify Inbox App Store listing. Spotted an outdated line? Tell us, we will fix it.

Qualifies and recommends

Understands intent and picks the right product from your catalog. Conversations in English and French.

Builds the cart

Bundles, sizes, quantities. Applies live campaigns and promo codes, then hands the ready cart to your Shopify checkout.

Remembers every customer

Preferences, sizes, history: a memory per contact that makes every next conversation start warmer.

Plugged into your Shopify store

Catalog and inventory synced from Shopify, with an availability check before the cart is handed over

Payment goes to your Shopify checkout: the cart is handed over as a Shopify cart link

Turned on as an app embed in the theme editor, no code to paste

Replaces

Rep AIZipchatTidio

Run it in parallel, compare, then cut the redundant app.

See the comparison: Tidio alternatives

The rest of the suite.

Every module shares the same customer memory as this one, in every plan: your team's work is never billed, and every AI agent is included, 14 days free, then from $39 a month for 1,000 AI actions.

Human live chat

Widget and shared inbox, never billed

Support & Tickets

Triaged, with every reply drafted

Help center

Answers found before anyone asks

Loyalty & Referrals

Points, tiers and referral, in the chat too

Install it on your store.

A 14-day trial, then from $39 a month, and nothing to enter: it is on your Shopify invoice. Or a 15-minute demo: we plug it into your catalog, live.

Try it free for 14 days Book a demo