It qualifies, recommends, builds the cart and hands off to your Shopify checkout. And every conversation feeds a memory per customer.
Shopify's Inbox agent is free and answers from your catalog. Reponse answers from your catalog, your tickets, your reviews, your loyalty program and each customer's history: the wider the scope, the better the answer. Checked against Shopify's documentation and our code.
| Criterion | ReponseFull suite | Shopify Inbox |
|---|---|---|
| Price | Free: human chat, tickets, reviews, loyalty and referrals. AI agents with All-in, $99/mo | Free: the chat agent. Advanced tickets, reviews and loyalty need third-party apps |
| Product reviews | Yes. Moderated in the admin, quoted by the agent in chat | No. Third-party app |
| Loyalty and referrals | Yes. Points and referral link in chat | No. Third-party app |
| Support tickets | Yes. Status, assignment, AI priority | Partial. Open or closed, assignment |
| Remembers the customer | Yes. Per identified contact | Partial. Buyers signed in with Shop |
| Chat on your store | Yes. Product cards, cart and checkout inside the chat | Yes. Standard store chat |
| Human takeover | Yes. AI paused on the thread | Yes. Context kept |
| Agent knowledge base | Yes. Your store read automatically: catalog, pages and policies. Not a public help center | Yes. Facts and files added in Inbox |
Reponse leads on 4 criteria
Checked on 4 September 2026 against help.shopify.com and the Shopify Inbox App Store listing. Spotted an outdated line? Tell us, we will fix it.
Understands intent and picks the right product from your catalog. Conversations in English and French.
Bundles, sizes, quantities. Applies live campaigns and promo codes, then hands the ready cart to your Shopify checkout.
Preferences, sizes, history: a memory per contact that makes every next conversation start warmer.
Every module shares the same customer memory as this one. The suite is free forever; the AI agents come with Reponse Flex at $0/mo plus usage, or all together with All-in at $99/mo.
Free forever, no credit card. Or a 15-minute demo: we plug it into your catalog, live.