Your articles show up in the chat while shoppers type, and on public pages of your store's own domain. The questions nobody has answered yet come back to you as drafts. The help center itself is never billed.
Most Shopify themes can show a FAQ page with collapsible questions, at no cost. Here is what changes when your answers live in Reponse.
| Criterion | Reponse help centerFull suite | FAQ page in your theme |
|---|---|---|
| Price | Included, never billed | Free |
| On your store's domain | Yes. yourstore.com/apps/reponse/help, once switched on | Yes. A page of your online store |
| Answers while shoppers type | Yes. Up to 8 articles in the chat widget, from the third letter | No. Shoppers have to find the page |
| One page per answer | Yes. Each article and each category has its own URL | Partial. Every question on a single page |
| Search engines and AI assistants | Yes. Article markup, breadcrumbs, a dedicated sitemap and llms.txt | Partial. In Shopify's sitemap; markup depends on your theme |
| Questions you haven't answered | Yes. Grouped from searches, chats, tickets and emails | No. You guess what to add |
| Drafts from real questions | Yes. Written from your customers' phrasing, published by you | No. Written from scratch |
| Reader feedback | Yes. “Did this answer help?” with 6 reasons | No. None |
| Performance per answer | Yes. Reads, helpful votes, contacts after reading | Partial. Page visits only |
| Languages | Partial. One language per article for now | Yes. Translated with Shopify Translate & Adapt |
Reponse leads on 7 criteria
Theme FAQ pages as Shopify's online store offers them in October 2026 (collapsible content sections, Translate & Adapt). Features vary by theme.
From the third letter, matching articles appear in the chat widget. Shoppers read the complete answer over your store without leaving the page, and ask the chat if it isn't enough.
Once you verify your store and switch it on, your articles live at yourstore.com/apps/reponse/help: one page per article, with their own sitemap and llms.txt. A check tells you whether Google, ChatGPT and Claude can reach them. The search value stays on your domain.
Questions that keep coming back in searches, chats, tickets and emails are grouped into one queue, with their 30-day volume, their trend and what already answers them.
When a question repeats, a draft article is written from the way your customers phrase it, personal details removed. You edit it and publish it: nothing goes live without you.
For each article: reads, the share of helpful votes, the reasons behind the negative ones and contacts after reading. You know which one to rewrite.
The agent answers in the chat from the published article and offers the complete answer. That answer is part of the conversation the AI leads, one AI task; the help center itself is never billed.
Yes, included and never billed.
You write your articles in the Shopify admin; shoppers see them appear in the widget while they type their question, and read the complete answer without leaving your store. Questions that keep coming back in the widget, chat, tickets and emails surface with a draft article: nothing is published until you approve it. You can also publish the help center on your store's domain, for Google and AI assistants.
Yes, once you switch it on.
In Help center › Public center, you verify your store, then your articles go live on its domain at yourstore.com/apps/reponse/help: one page per article and per category, with a dedicated sitemap and llms.txt. The store has to be public, with no password. A check shows whether Google, ChatGPT and Claude can read these pages, and Reponse gives you the robots.txt lines that keep AI training bots out. Indexing stays each engine's call. Included, never billed.
Not automatically for now: there is no import yet.
You paste or rewrite each article in the editor and file it under a category, and each article is in one language for the moment. To know where to start, Help center › Questions shows the questions your customers keep asking, with their volume and what already answers them.
Yes.
When a published article answers a shopper's question, the agent gives the gist in a few lines in the chat and offers the complete answer; when several articles could fit, it lets the shopper pick. That answer is part of the conversation the AI leads, one AI task. When the AI hands over, the help center still works in full: search, reading articles and moving on to a chat with your team.
Every module shares the same customer memory as this one, in one plan: your team's work is never billed, and the AI agents are free during a 14-day trial, up to 500 AI tasks, then $0.05 per AI task.
A 14-day trial, up to 500 AI tasks, and nothing to enter: it is on your Shopify invoice. Or a 15-minute demo: we plug it into your catalog, live.