Free like Tidio, with no conversation or seat caps
Tidio is a simple multi-platform live chat with a free plan to get started. Reponse gives Shopify stores the helpdesk, unlimited human live chat and unlimited seats free forever, with no metered conversations, and AI agents that sell as an option at $69 a month.
Why leave Tidio?
Helpdesk and human chat free forever, AI agents optional.
Free-forever helpdesk
Shared inbox, tickets, unlimited human live chat, reviews, CRM and analytics at $0 forever, no credit card.
Unlimited seats
Tidio includes up to 10 seats. On Reponse, add as many team members as you want, with no per-seat fee.
AI per agent, 2,500 conversations included
Lyro is sold as an add-on from $32.50 for 50 conversations. On Reponse, an optional AI agent is $69 a month with 2,500 AI conversations included.
No cap on human chat
Tidio counts every conversation a human replied to. On Reponse, your teammates answer as many customers as they want, for free.
In the real world
Scenario: Hesitation on a size
With Tidio
At Tidio, the sizing question is handled by Lyro AI Agent, which answers from the merchant's support content and opens a ticket for a human agent when it cannot answer. Lyro is billed per AI conversation: after the first 50 free lifetime conversations, the add-on starts at $32.50/month for 50 conversations, on top of the Tidio plan.
With Reponse
A member of your team answers in live chat, for free and with no conversation counted. If the Ambassador agent is switched on, it asks for the customer's measurements, recommends the size for this specific garment from the Shopify product data, and adds the right variant to the cart before Shopify checkout.
A fair pricing model
Stop paying per seat, per ticket or per resolution. See the difference with Tidio.
Tidio Starter
Source: tidio.com/pricing, checked September 2026
Reponse
Optional AI agents at $69/mo, or All-in at $299/mo
Reponse or Tidio, in plain terms
How does Reponse's pricing model compare with Tidio's?
Tidio bills the conversations a human agent handles (100 included on Starter, from 250 on Growth), includes up to 10 seats, and sells its Lyro AI Agent as a separate add-on from $32.50/mo. Reponse works the other way round: the CX suite and human live chat are free forever, with no conversation or seat limit, and AI is added per agent at $69 a month ($62 billed annually) with 2,500 AI conversations per active agent, then $0.05 per additional conversation. The plans are detailed on our pricing page.
What happens to my Tidio data if I move to Reponse?
Reponse does not import your Tidio conversation history, your Flows or your saved replies, so export them from Tidio before you close the account.
On the store side there is nothing to re-enter: the Shopify sync pulls in products, variants, collections, inventory and orders, and webhooks keep them current, so the agent has catalog and order context from day one. On your site, the change is swapping the Tidio script for the Reponse widget snippet.
When is Tidio still the better choice?
If your store is not on Shopify, choose Tidio.
It installs on about fifteen platforms (WordPress, WooCommerce, Wix, BigCommerce, Adobe Commerce), whereas Reponse is built for Shopify and relies on its data. Tidio is also the right tool if you want to draw deterministic scripted paths yourself in its visual Flows builder, because Reponse has no drag-and-drop flow builder: its agents reason over your catalog, your policies and the customer's order history. And if all you need is live chat for a small team outside Shopify, Tidio's free plan already covers it.
Which team is each tool a fit for?
Tidio targets small multi-platform teams that want live chat with plenty of included seats and add AI as an option when the need appears.
Reponse is for Shopify merchants who want customer experience consolidated in one tool: an AI support inbox with human handover, an AI sales agent connected to the catalog, reviews, loyalty and referrals. The trade-off is between a light, platform-agnostic chat on one side and a Shopify-centric CX suite on the other.