The Shopify helpdesk where your team's work is never billed
Gorgias is a mature ecommerce helpdesk with strong ticket routing and integrations. Reponse gives your store the helpdesk, unlimited human live chat and seats without billing them, with the Ambassador agent selling from day one: a 14-day trial up to 500 AI tasks, then $0.05 per AI task.
Why leave Gorgias?
Your team's work never billed, every AI agent at work from day one.
Your team's work is never billed
Tickets, shared inbox, unlimited human live chat, reviews, loyalty and referrals: your team uses them with no meter running, where Gorgias counts every ticket.
Unlimited seats
Add your whole team and seasonal reinforcements without changing your bill. No per-seat fee, no user quota.
AI by the task, not per interaction
Every AI agent works during a 14-day trial, up to 500 AI tasks at no charge, then each AI task costs $0.05, instead of $1 per automated interaction.
The Ambassador sells in the widget
The Ambassador agent reads your live Shopify catalog, advises the visitor and builds their cart before handing them off to Shopify checkout.
In the real world
Scenario: A visitor hesitates between two products
With Gorgias
The visitor asks a question. If Gorgias AI Agent is switched on, it answers, and every automated interaction is billed on top of the plan while also counting as a ticket. Otherwise the visitor waits for a human agent to finish their support tickets, and often leaves the site before the answer.
With Reponse
The Ambassador agent compares both products from the live Shopify catalog, recommends the one that fits the customer's need, adds it to the cart and hands off to Shopify checkout, 24/7. A teammate can take over the conversation at any time from the shared inbox, at no extra cost.
A fair pricing model
No seat and no human ticket to pay for: only the AI's work, by the task. See the difference with Gorgias.
Gorgias Starter
Source: gorgias.com/pricing, checked October 2026
Reponse
A 14-day trial, up to 500 AI tasks, then $0.05 per AI task, on your Shopify invoice
Reponse or Gorgias, in plain terms
How is Gorgias priced compared with Reponse?
Gorgias bills on volume.
Its Starter plan is $10 a month for 50 billable tickets, then $0.40 per extra ticket, and the AI Agent is charged per automated interaction ($1.00 on monthly billing, $0.90 on an annual contract), with each AI interaction also counting as a helpdesk ticket. Reponse is one plan at $0 a month, with unlimited human live chat and seats and every AI agent. A 14-day trial covers up to 500 AI tasks at no charge; then each AI task costs $0.05, from the first one, on your Shopify invoice and within the budget you set. Human support costs you nothing, where Gorgias counts every ticket.
What happens to my Gorgias tickets, macros and history if I switch?
There is no Gorgias importer in Reponse today: past tickets stay in Gorgias, which serves as your archive.
Gorgias macros, Rules and Flows are not migrated either: the AI agent learns your store by itself from your Shopify catalog, your policies and your published pages. In practice, brands install Reponse from the Shopify App Store, run both tools in parallel for a while, then switch the store chat over to the Reponse widget once the answers hold up.
What does Reponse not replace from Gorgias?
Reponse has no phone channel, so the Gorgias Voice add-on has no equivalent.
The channels covered here are store live chat with human handover and the support emails you forward into Tickets. Reponse connects to Shopify, whereas Gorgias also supports WooCommerce, BigCommerce or Magento depending on the plan, and lists 150+ app integrations against a far smaller set on our side. If your desk runs on inbound calls, SMS or a non-Shopify platform, Gorgias stays the safer fit.
Who is Gorgias the better choice for, and who is Reponse for?
Gorgias is a mature ecommerce helpdesk.
Strong ticket routing, Rules and Flows, seat allowances up to 500 users, audit logs and 1:1 or white-glove onboarding on the higher plans, plus a large app ecosystem. Choose it when support operations are the core job and you are happy to keep a specialist tool for each function. Reponse suits Shopify brands that would rather have one suite covering the AI support inbox, live chat with human handover, the AI sales agent, reviews, loyalty and referrals, with the same customer context shared across all of them. That consolidation comes with a younger, narrower product, which is the honest trade-off.
Can ChatGPT, Claude and Perplexity read your store?
The AI Readiness Checker reads your store the way AI assistants do: crawler access, catalog, structured data, return and shipping policies. You get a score out of 100, check by check. No install, no account.
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.