Re:amazeRe:amaze bills every team member. Reponse bills none
Re:amaze is a complete helpdesk, multi-brand and multi-platform, with SMS and voice on the higher plans. Reponse gives Shopify stores the helpdesk, unlimited human live chat and seats without billing them, with the Ambassador agent selling from day one: a 14-day trial up to 500 AI tasks, then $0.05 per AI task.
Why leave Re:amaze?
Your team's work never billed, every AI agent at work from day one.
Your team's work is never billed
Tickets, shared inbox, unlimited human live chat, reviews, loyalty and referrals: your team uses them with no meter running and no commitment.
Unlimited seats
On Re:amaze, every team member adds $29 to $69 a month. On Reponse, team size does not change the bill.
AI by the task, not per resolution
Every AI agent works during a 14-day trial, up to 500 AI tasks at no charge, then each AI task costs $0.05, with no $0.85 resolutions beyond an allowance.
Live Shopify catalog and orders
The Ambassador agent advises from the live Shopify catalog and builds the cart before Shopify checkout; the Support agent drafts replies with the customer's real orders, for your team to send.
In the real world
Scenario: An international visitor
With Re:amaze
In Re:amaze, the team sees the message in its original language and clicks "Translate" to translate it on demand; translation applies only to incoming messages, and replies sent by staff are not automatically translated for the customer. The AI Agent (beta) is included in the Basic, Pro and Plus plans with 5, 10 or 20 resolutions per user per month, then $0.85 per additional resolution.
With Reponse
The Ambassador agent replies in English and French, advises from the Shopify catalog and builds the cart before handing off to Shopify checkout. In the shared inbox, your team takes over whenever it wants, with no seat to pay for.
A fair pricing model
No seat and no human ticket to pay for: only the AI's work, by the task. See the difference with Re:amaze.
Re:amaze Basic
Source: reamaze.com/pricing, checked September 2026
Reponse
A 14-day trial, up to 500 AI tasks, then $0.05 per AI task, on your Shopify invoice
Reponse or Re:amaze, in plain terms
Re:amaze charges per team member. How does Reponse price the same work?
Re:amaze bills per seat ($29 per team member per month on Basic, $49 on Pro, $69 on Plus) and meters AI resolutions on top, with 5, 10 or 20 included per month per user depending on the plan and $0.85 per additional resolution. Reponse is one plan at $0 a month, with unlimited human live chat and seats and every AI agent. A 14-day trial covers up to 500 AI tasks at no charge; then each AI task costs $0.05, from the first one, on your Shopify invoice and within the budget you set. The price follows the AI's work, not the size of the support team: a founder who answers alone pays nothing, and the arithmetic stays in Reponse's favour as soon as several people need access.
Can I bring my Re:amaze conversation history and FAQ articles into Reponse?
Re:amaze lets you export contacts, conversations and help center articles as CSV, and it exposes a conversations API, so your history stays retrievable before you leave. Reponse has no one-click Re:amaze importer: during onboarding it builds its knowledge from your Shopify catalog and your store's public content, then works from real order data. Your help articles can be recreated in Reponse's help center, with no automatic import. The practical route is to keep your Re:amaze export as the archive and start Reponse on new conversations, rather than trying to replay years of tickets into a different data model.
Which parts of a Re:amaze setup does Reponse not replace?
Voice and SMS, first of all: Re:amaze carries SMS, VoIP calls, video calls and in-chat screensharing, with SMS and voice available from the Pro plan.
Reponse covers the store chat widget with human handover and the support emails you forward into Tickets, and has no phone or SMS channel. Re:amaze also offers multibrand from Pro, so several support sites share one account, which is worth checking against your setup before you move.
Who should stay on Re:amaze, and who is Reponse a better fit for?
Re:amaze is the better choice for a support team spread across commerce platforms, since it integrates with Shopify, BigCommerce, WordPress and Stripe, and for teams that want classic helpdesk depth: staff shifts and vacations, customizable roles, satisfaction ratings and department groups, all on the Plus plan. Reponse is Shopify-first and trades that breadth for depth inside one store: the agent reads the live catalog and the customer's real orders, builds the cart, hands off to a human in the same conversation, and the same customer data feeds reviews, loyalty and referrals. If your support spans several commerce platforms or needs a phone line, stay on Re:amaze; if everything runs on Shopify and you want support, selling and retention on one dataset, Reponse is the closer fit.
Can ChatGPT, Claude and Perplexity read your store?
The AI Readiness Checker reads your store the way AI assistants do: crawler access, catalog, structured data, return and shipping policies. You get a score out of 100, check by check. No install, no account.
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.