Tickets, returns, order questions: the support agent triages each ticket and drafts the reply with your real order data. Your team reviews, edits and sends.
Each ticket gets a category, a priority and a one-line summary as soon as it arrives, so the urgent ones surface first.
Drafts the reply from your policies, your store content and the customer's actual orders and tracking. Nothing goes out without a human.
Assignment, internal notes and urgent escalation: the agent prepares, your team decides.
Your help center articles show in the chat widget while shoppers type their question. The questions that keep coming back become draft articles you edit and publish.
No per-seat or per-resolution billing: your team's tickets are never billed, and the AI comes in a plan sized by AI actions, from $39 a month for 1,000 after a 14-day trial (then $0.05 per AI action beyond the plan).
Run it in parallel, compare, then cut the redundant app.
See the comparison: Gorgias alternativesEvery module shares the same customer memory as this one, in every plan: your team's work is never billed, and every AI agent is included, 14 days free, then from $39 a month for 1,000 AI actions.
A 14-day trial, then from $39 a month, and nothing to enter: it is on your Shopify invoice. Or a 15-minute demo: we plug it into your catalog, live.