Tidio bills the conversations a human answers: the Free plan covers 50 a month, Starter is $29 for 100, and Growth runs from $59 for 250 to $349 for 2,000, about 17% less billed yearly. Up to 10 seats come with these plans. Lyro, its AI agent, is billed on top, from $39 a month for 50 conversations to $700 for 1,000; Plus starts at $300 a month plus usage, and Premium is quoted.
We make Reponse, an alternative to Tidio. Every figure about Tidio comes from its own pricing page and Shopify App Store listing, checked on 28 October 2026; where the two disagree, the page says so.
List prices in US dollars, as Tidio publishes them. The price per conversation divides the monthly price by what the plan includes.
| Plan | Monthly billing | Annual contract | Included each month | Per conversation | Seats | Beyond the plan |
|---|---|---|---|---|---|---|
| Free | $0 | Monthly only | 50 conversations | — | Up to 10 | Lyro: 50 conversations once per account |
| Starter | $29 | $24.17 a month | 100 conversations | $0.29 | Up to 10 | Lyro sold separately |
| Growth | From $59 | $49.17 a month | 250 conversations | $0.24 | Up to 10 | Higher tiers, up to 2,000 conversations for $349 |
| Plus | From $300 + usage | Monthly only | Custom | — | Custom | Lyro from 300 conversations |
| Premium | On request | On request | From 3,000 Lyro conversations | — | Custom | Billed per Lyro resolution |
Checked on 28 October 2026: Tidio pricing page, Tidio on the Shopify App Store
A conversation counts once it holds a message from a human agent. Chats nobody answers, and conversations answered only by Flows or Lyro, don't count toward the plan.
Any conversation where Lyro replies at least once counts as one Lyro conversation, in Lyro's own allowance, billed on top of the plan.
Self-serve plans include up to 10 seats; no price for an extra seat is listed. The trial lasts 7 days with no card, then the account drops to Free. Annual billing gives two months free.
| Billable conversations a month | Monthly price | Per conversation |
|---|---|---|
| 250 | $59 | $0.24 |
| 400 | $89 | $0.22 |
| 600 | $129 | $0.22 |
| 800 | $159 | $0.20 |
| 1,000 | $179 | $0.18 |
| 1,500 | $249 | $0.17 |
| 2,000 | $349 | $0.17 |
| Lyro conversations a month | Monthly price | Per conversation |
|---|---|---|
| 50 | $39 | $0.78 |
| 100 | $75 | $0.75 |
| 150 | $110 | $0.73 |
| 200 | $140 | $0.70 |
| 300 | $210 | $0.70 |
| 500 | $350 | $0.70 |
| 750 | $525 | $0.70 |
| 1,000 | $700 | $0.70 |
About 17% less billed yearly ($32.50 a month for 50 conversations); above 1,000 Lyro conversations, a custom plan. The Shopify App Store listing prices differently: 100 conversations for $29, 250 to 1,000 for $59, and Lyro at $39 for up to 200 conversations. The tables follow the website.
For a small team that answers chats itself and stays within its conversation tiers, for a store on several platforms (Tidio installs on about fifteen, from WordPress to Wix), or when you want to draw scripted paths yourself in its visual Flows builder, sold from $29 a month for 2,000 visitors.
Reponse bills no seat and no human conversation: unlimited human live chat, the shared inbox, tickets, loyalty and referral are never billed. Its three plans hold every AI agent: $39, $99 or $249 a month for 1,000, 3,000 or 10,000 AI actions, then $0.05 per AI action beyond, within the budget you set. Each starts with 14 days free, on your Shopify invoice.
See Reponse's plansTidio has a Free plan for 50 billable conversations a month.
Paid plans run from $29 a month (Starter, 100 conversations) to $349 (Growth, 2,000 conversations), about 17% less billed yearly; Plus starts at $300 a month plus usage, and Premium is quoted. Lyro comes on top.
For 50 billable conversations a month, with up to 10 seats and 100 Flows visitors.
Lyro comes with 50 conversations once per account, not every month.
Lyro is billed on top of the plan.
$39 a month for 50 Lyro conversations, $75 for 100, $140 for 200, $350 for 500 and $700 for 1,000, about 17% less billed yearly. Above 1,000 conversations it is a custom plan, and Premium bills per resolution.
A conversation with at least one message from a human agent.
Unanswered chats and conversations handled only by Flows or Lyro don't count toward the plan; Lyro's conversations count in Lyro's own allowance.
Reponse bills no seat and no human conversation: unlimited human live chat, the shared inbox, tickets, loyalty and referral are never billed.
Its three plans hold every AI agent: $39, $99 or $249 a month for 1,000, 3,000 or 10,000 AI actions, then $0.05 per AI action beyond, within the budget you set, after 14 days free, on your Shopify invoice. Where Tidio counts your team's work, Reponse counts only the AI's.
The AI Readiness Checker reads your store the way AI assistants do: crawler access, catalog, structured data, return and shipping policies. You get a score out of 100, check by check. No install, no account.
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.