Gorgias bills by billable tickets: Starter is $10 a month for 50 tickets, Basic $60 for 300, Pro $360 for 2,000 and Advanced $900 for 5,000, about 17% less on an annual contract (Basic $50, Pro $300, Advanced $750 a month). A ticket beyond the plan costs $0.40 on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced. The AI Agent is an add-on billed per automated interaction, from $30 a month for 30 interactions, and each automated interaction also counts as a helpdesk ticket.
We make Reponse, an alternative to Gorgias. Every figure about Gorgias comes from its own pricing page and Shopify App Store listing, checked on 28 October 2026; where the two disagree, the page says so.
List prices in US dollars, as Gorgias publishes them. The price per ticket divides the monthly price by what the plan includes.
| Plan | Monthly billing | Annual contract | Included each month | Per ticket | Seats | Beyond the plan |
|---|---|---|---|---|---|---|
| Starter | $10 | Monthly only | 50 tickets | $0.20 | Up to 3 | $0.40 per extra ticket |
| Basic | $60 | $50 a month | 300 tickets | $0.20 | Up to 500 | $40 per 100 extra tickets |
| Pro | $360 | $300 a month | 2,000 tickets | $0.18 | Up to 500 | $36 per 100 extra tickets |
| Advanced | $900 | $750 a month | 5,000 tickets | $0.18 | Up to 500 | $36 per 100 extra tickets |
| Custom | On request | On request | Over 5,000 conversations a month | — | Quoted | Quoted by sales |
Checked on 28 October 2026: Gorgias pricing page, Gorgias on the Shopify App Store
A conversation becomes one billable ticket once a human agent, a Rule or the AI Agent sends a message in it, however many messages follow.
A request the AI Agent, Flows, Quick Responses or Order Management resolves with no human. If an agent replies within 72 hours, it is billed as a helpdesk ticket instead, and the page's structured data counts each automated interaction as a helpdesk ticket too.
Starter includes 3 user seats and the other plans up to 500 (the App Store listing says unlimited agents from Basic). No free plan is listed; every plan starts with a 7-day trial, every feature included, no card.
Added to a helpdesk plan, priced for the automated interactions it includes.
| Plan | AI Agent, monthly | AI Agent, annual (per month) | Automated interactions included | Plan with AI Agent, monthly |
|---|---|---|---|---|
| Starter | $30 | Monthly only | 30 | $40 |
| Basic | $30 | $27 | 30 | $90 |
| Pro | $190 | $171 | 190 | $550 |
| Advanced | $530 | $477 | 530 | $1,430 |
The page's comparison table prices an included interaction at $1.00 on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; its structured data lists $1.50 per interaction beyond the included ones. The App Store listing gives no AI Agent price.
When several agents work on support all day and rely on its routing, Rules and Flows, when you take phone calls through its Voice add-on, or when you sell on WooCommerce, BigCommerce or Magento as well as Shopify. Its 150+ app integrations and seat allowances up to 500 users suit large support teams.
Reponse bills no seat and no human conversation: unlimited human live chat, the shared inbox, tickets, loyalty and referral are never billed. Its three plans hold every AI agent: $39, $99 or $249 a month for 1,000, 3,000 or 10,000 AI actions, then $0.05 per AI action beyond, within the budget you set. Each starts with 14 days free, on your Shopify invoice.
See Reponse's plansFrom $10 a month for 50 billable tickets (Starter, monthly billing only) to $900 for 5,000 (Advanced), or $750 a month on an annual contract.
Above 5,000 conversations a month, Gorgias quotes a custom plan. The AI Agent comes on top.
Within a plan, a ticket works out at $0.20 on Starter and Basic and $0.18 on Pro and Advanced, on monthly billing.
Beyond the plan, an extra ticket costs $0.40 on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
It is an add-on: $30 a month for 30 automated interactions with Starter or Basic, $190 for 190 with Pro and $530 for 530 with Advanced, a little less on an annual contract. The page prices an included interaction at $1.00 to $0.85 and lists $1.50 beyond the included ones, and each automated interaction also counts as a helpdesk ticket.
No free plan is listed.
Every plan starts with a 7-day trial, with every feature and no credit card.
Reponse bills no seat and no human conversation: unlimited human live chat, the shared inbox, tickets, loyalty and referral are never billed.
Its three plans hold every AI agent: $39, $99 or $249 a month for 1,000, 3,000 or 10,000 AI actions, then $0.05 per AI action beyond, within the budget you set, after 14 days free, on your Shopify invoice. Where Gorgias counts your team's work, Reponse counts only the AI's.
The AI Readiness Checker reads your store the way AI assistants do: crawler access, catalog, structured data, return and shipping policies. You get a score out of 100, check by check. No install, no account.
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.