RichpanelRichpanel bills per seat and per AI conversation. Reponse bills no seat
Richpanel is a mature ecommerce helpdesk with a self-service portal and returns automation. Reponse gives Shopify stores the helpdesk, unlimited human live chat and seats without billing them, with the Ambassador agent selling from day one: a 14-day trial up to 500 AI tasks, then $0.05 per AI task.
Why leave Richpanel?
Your team's work never billed, every AI agent at work from day one.
Your team's work is never billed
Tickets, shared inbox, unlimited human live chat, reviews, loyalty and referrals: your team uses them with no meter running and no seat to pay for.
Unlimited seats
Every agent costs $99 a month on Richpanel. On Reponse, the whole team works in the inbox with no per-seat fee.
AI by the task, no seat around it
Every AI agent works during a 14-day trial, up to 500 AI tasks at no charge, then each AI task costs $0.05, instead of $0.20 per AI-handled conversation on top of seats.
Advice happens in the conversation
No order number to type and no portal to browse: the Ambassador agent advises in the widget from the live Shopify catalog and builds the cart before Shopify checkout.
In the real world
Scenario: A visitor wants beauty advice
With Richpanel
On Richpanel, the chat conversation is handled by its AI Agents, billed $0.20 per AI-handled conversation, or by a team member on a helpdesk seat at $99 per seat per month. No free plan is listed on the pricing page.
With Reponse
The visitor asks in the widget: the Ambassador agent asks for the skin type, recommends the right cream from the Shopify catalog, suggests a complementary serum and prepares the cart for Shopify checkout. Your team can take over from the shared inbox, with no seat to pay for.
A fair pricing model
No seat and no human ticket to pay for: only the AI's work, by the task. See the difference with Richpanel.
Richpanel Helpdesk Seats
Source: richpanel.com/pricing, checked September 2026
Reponse
A 14-day trial, up to 500 AI tasks, then $0.05 per AI task, on your Shopify invoice
Reponse or Richpanel, in plain terms
How does Reponse pricing compare with Richpanel's?
Richpanel bills two separate lines: $99 per seat, per month for the helpdesk, then $0.20 per AI-handled conversation.
Reponse charges no seats. Reponse is one plan at $0 a month, with unlimited human live chat and seats and every AI agent. A 14-day trial covers up to 500 AI tasks at no charge; then each AI task costs $0.05, from the first one, on your Shopify invoice and within the budget you set. In practice, your Richpanel bill tracks the size of your team, while your Reponse bill only follows the AI's work, at $0.05 per task instead of $0.20 per conversation.
Can I bring my Richpanel ticket history into Reponse?
No.
Reponse does not import ticket archives, macros or rules from another helpdesk. Migration is in fact one of Richpanel's strengths: it moves tickets, macros, tags and rules over from Gorgias, Zendesk, Intercom and other helpdesks for you. Reponse connects to Shopify instead, so orders, customers and catalog give the agent context from day one, but your past threads stay in Richpanel: export them or keep read access before you cancel.
What does Reponse not replace from Richpanel?
The self-service portal where customers track an order and start a return on their own, the Returns & Exchanges module, and the SMS and phone channels. Reponse covers store chat and the support emails you forward into Tickets, and offers no order-tracking or returns portal: your team answers order questions from the ticket, and the Support Agent reads the Shopify order and drafts the reply. If a customer-facing returns portal or a phone queue is central to how you operate, Richpanel is the better choice.
Richpanel or Reponse: which one fits my store?
Richpanel suits a support team of several agents that wants a mature multi-channel helpdesk, a self-service portal, returns automation and a migration handled for them. Reponse suits a Shopify store that wants selling and support in one place: an AI agent that advises and builds the cart, live chat with human handover, plus reviews, loyalty and referrals in the same suite. The deciding question is usually your starting point: are you optimizing an existing support desk, or do you want the agent to sell as much as it answers?
Can ChatGPT, Claude and Perplexity read your store?
The AI Readiness Checker reads your store the way AI assistants do: crawler access, catalog, structured data, return and shipping policies. You get a score out of 100, check by check. No install, no account.
Customer service that finally pays for itself.
It installs from the Shopify App Store, lives in your admin and already knows your customers and orders.