Richpanel bills per seat and per AI conversation. Reponse is free
Richpanel is a mature ecommerce helpdesk with a self-service portal and returns automation. Reponse gives Shopify stores the helpdesk, unlimited human live chat and unlimited seats free forever, with the Ambassador agent that sells, All-in at $99 a month.
Why leave Richpanel?
Helpdesk and human chat free forever, AI agents optional.
Free-forever helpdesk
Tickets, shared inbox, unlimited human live chat, reviews, loyalty and referrals at $0 forever, no credit card.
Unlimited seats
Every agent costs $99 a month on Richpanel. On Reponse, the whole team works in the inbox with no per-seat fee.
AI on a monthly plan, not per conversation
All the AI agents come with All-in: $99 a month with 2,000 AI conversations included, then $0.05 each, instead of $0.20 per AI-handled conversation.
Advice happens in the conversation
No order number to type and no portal to browse: the Ambassador agent advises in the widget from the live Shopify catalog and builds the cart before Shopify checkout.
In the real world
Scenario: A visitor wants beauty advice
With Richpanel
On Richpanel, the chat conversation is handled by its AI Agents, billed $0.20 per AI-handled conversation, or by a team member on a helpdesk seat at $99 per seat per month. No free plan is listed on the pricing page.
With Reponse
The visitor asks in the widget and your team answers from the shared inbox, for free. If the Ambassador agent is switched on, it asks for the skin type, recommends the right cream from the Shopify catalog, suggests a complementary serum and prepares the cart for Shopify checkout.
A fair pricing model
Stop paying per seat, per ticket or per resolution. See the difference with Richpanel.
Richpanel Helpdesk Seats
Source: richpanel.com/pricing, checked September 2026
Reponse
All the AI agents with Reponse Flex at $0/mo plus usage, or with Reponse All-in at $99/mo, billed by Shopify
Reponse or Richpanel, in plain terms
How does Reponse pricing compare with Richpanel's?
Richpanel bills two separate lines: $99 per seat, per month for the helpdesk, then $0.20 per AI-handled conversation.
Reponse charges no seats: the CX suite is free forever, and AI comes with All-in, $99 a month for all the AI agents and 2,000 AI conversations then $0.05 each. In practice, your Richpanel bill tracks the size of your team, while your Reponse bill does not move until you go All-in.
Can I bring my Richpanel ticket history into Reponse?
No.
Reponse does not import ticket archives, macros or rules from another helpdesk. Migration is in fact one of Richpanel's strengths: it moves tickets, macros, tags and rules over from Gorgias, Zendesk, Intercom and other helpdesks for you. Reponse connects to Shopify instead, so orders, customers and catalog give the agent context from day one, but your past threads stay in Richpanel: export them or keep read access before you cancel.
What does Reponse not replace from Richpanel?
The self-service portal where customers track an order and start a return on their own, the Returns & Exchanges module, and the email, SMS and phone channels. Reponse covers store chat only and offers no order-tracking or returns portal: your team answers order questions from the ticket, and with All-in the Support Agent reads the Shopify order and drafts the reply. If a customer-facing returns portal or a phone queue is central to how you operate, Richpanel is the better choice.
Richpanel or Reponse: which one fits my store?
Richpanel suits a support team of several agents that wants a mature multi-channel helpdesk, a self-service portal, returns automation and a migration handled for them. Reponse suits a Shopify store that wants selling and support in one place: an AI agent that advises and builds the cart, live chat with human handover, plus reviews, loyalty and referrals in the same suite. The deciding question is usually your starting point: are you optimizing an existing support desk, or do you want the agent to sell as much as it answers?
Ready to replace Richpanel?
Cut your support costs and increase conversions today with Reponse.